At RugsDekho, we take great pride in the quality of our products. Each rug is crafted with care and precision, ensuring it meets the highest standards before reaching your doorstep. As part of our commitment to providing you with premium products, we operate under a strict no returns and no refunds policy, with the exception of cases where the product is damaged.
No Return & No Refund Policy
- No Returns: We do not accept returns for any rugs purchased from RugsDekho. Once your order has been placed and processed, it is considered final.
- No Refunds: Refunds are not provided for any reason other than damage to the product that has occurred during the shipping process. Please ensure that you are confident in your purchase before placing an order.
Exceptions: Damaged Products
If you receive a rug that has been damaged in transit, we will offer a replacement or refund under the following conditions:
- Notification: You must notify us within 48 hours of receiving the damaged product. Please email us at [your email address] with your order number, a description of the damage, and clear photos showing the damage.
- Verification: Once we receive your claim, our team will review the details and verify the damage. If the claim is approved, we will arrange for a replacement or refund.
- Return of Damaged Product: In the event of a refund or replacement, you may be required to return the damaged rug to us. Rugs must be returned in their original packaging.
Non-Eligible Cases
- Color Variations: Please note that slight color variations can occur due to differences in screen displays and lighting conditions. These variations are not considered defects or damages and do not qualify for returns or refunds.
- Size Discrepancies: Rugs are handmade products, and slight variations in size (up to 2%) may occur. This is considered a natural characteristic of the product and does not qualify for returns or refunds.
- Improper Care or Use: Any damage resulting from improper care or use of the rug does not qualify for a return or refund.
Contact Us
For any questions regarding our Returns & Refund Policy, please contact our customer support team at RugsDekho. We are here to assist you.